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English and Spanish Options (Same Pic) - Problem sending to right video

Darrian Kendall Jan 19, 2019

We have designed an app that has a English and Spanish option at the start of the app to choose language selection, but have the same image that is recognized in print-style. The issue we're having is that without changing the Image to be different (because it's already in print), how can the IR call the correct language video? Is there a condition that can be written and included in the back-end code? Does anyone know? Help.


( Agent )
Catchoom Team

Jan 21, 2019

Hi,
We are having our development team look into this and they will get back to you as soon as they can.
Thank you!

Laura

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( Agent )
Luis Martinell

Mar 13, 2019

Hi Darrian,

Sorry for the delay in responding this. Did you manage to solve the problem?

You can add custom information to the IR items, you could include there the description of what needs to be shown for each language and select it from the app.

Best regards,
Luis

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