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Exceeding max length of 5KB

Reference image too small

Thad May 23, 2016

When uploading a reference image, I get an error that the image, taken on an iphone6, is too small. It appears to satisfy the pixel requirements (is over 300 x 400). It is considerably smaller (35 kb) than other images I have loaded successfully (200+ kb). I cannot see any other help topics to help solve this. Where can I start in order to figure this out?


( Agent )
Catchoom Team

May 24, 2016

Hi Thad,

Could you please attach this image so that we can have more information on how what might be going wrong?

Best,
Catchoom Support Team

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