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Exceeding max length of 5KB

Reference image too small

Thad May 23, 2016

When uploading a reference image, I get an error that the image, taken on an iphone6, is too small. It appears to satisfy the pixel requirements (is over 300 x 400). It is considerably smaller (35 kb) than other images I have loaded successfully (200+ kb). I cannot see any other help topics to help solve this. Where can I start in order to figure this out?

( Agent )
Catchoom Team

May 24, 2016

Hi Thad,

Could you please attach this image so that we can have more information on how what might be going wrong?

Catchoom Support Team

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